![]() If you’re at a company or on a team where you get to work directly with design researchers, consider yourself lucky. The problem: You need research, but you’re not a researcher Here, I’ll walk you through it, so you can do something similar - no matter who you are or what your day-to-day role is. Whether you’re looking to learn from internal or external people, the process is the same. I learned a lot about facilitating research, and I’m excited to do more in the future. And it was extra-exciting to me, because as a writer, I don’t usually run research sessions. We were able to gain insights quickly and put suggestions to use right away. With the help of Senior Design Researcher Paige Bennett, we pulled together a 2-hour session that I facilitated. I suggested we run a research session based on a style our Design Research team uses. We needed real insights from real Dropbox employees remote testing with people who didn’t work for Dropbox wasn’t a viable option. The information in the new intranet was highly confidential, which meant we were somewhat limited in our research scope. We wanted to be sure we were applying our design principles and best practices to internal tools as well as to the external Dropbox product. Design research is the heart of UX, and it’s a philosophy upon which Dropbox Design is built. ![]() As a UX writer, I worked closely with them to make sure the user experience (UX) copy was clear and that the navigation felt effortless.īut we knew we had to do some user research before launching it. A few months ago, our Internal Communications team at Dropbox was getting ready to launch a new intranet for employees.
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